Privacy Policy
Effective: [EFFECTIVE DATE]. Operated by [COMPANY LEGAL NAME, LLC] ("we", "us"), [MAILING ADDRESS].
This policy covers (1) our website and demo-request form and (2) a summary of how we handle call data when a home-service company (for example, a roofing, HVAC, plumbing, or water-damage contractor) uses IntakeHound Home. Business clients get a separate service agreement and Data Processing Addendum [TO BE DRAFTED BY COUNSEL] that controls if it conflicts with this page.
Information we collect on this website
- What you type in the form: name, company name, email, phone, state, trade, call volume, message.
- Basic, cookieless usage analytics (page views, referrer, device type) if enabled. [CONFIRM tool, e.g., Plausible.]
How we use it
- To reply to you, schedule a demo, and send information you asked for.
- To send occasional business emails about IntakeHound Home (you can opt out at any time; we follow CAN-SPAM).
Call data processed for business clients
When a company uses IntakeHound Home, our AI voice agent answers calls on that company's behalf. We process caller information (phone number, name, service address, the job details callers share, photos if sent by text, call recordings and transcripts) as a service provider/processor for the company, only to provide the service to that company.
- Virtual-assistant and recording notice: at the start of the call, callers are told they are speaking with the business's virtual assistant and that the call may be recorded. A caller who asks whether it is a person is told plainly that it is an automated AI assistant, and is offered a callback from a person. In all-party-consent states the agent asks for consent before recording continues. [COUNSEL: confirm script by state, e.g., CA, FL, IL, PA, WA.]
- Emergencies: the AI assistant is not an emergency service. Callers reporting fire, gas leaks, flooding near electrical, or injury are told to call 911 or their utility first.
- No quotes or diagnoses: the AI assistant collects job details and books or routes the request. It does not give binding prices, diagnose problems, or promise arrival times unless the company has set them.
- Confidentiality: call data belongs to the company. We don't sell it, use it to market to callers, or use it to train general-purpose AI models. [CONFIRM vendor settings: zero-retention/opt-out of training with the voice and LLM providers.]
- Text messages: callers who agree may receive appointment/confirmation texts from the company's number. Reply STOP to opt out. Message and data rates may apply. [COUNSEL: TCPA/10DLC registration and consent language.]
- Subprocessors: voice-AI platform [e.g., Retell AI], telephony carrier [e.g., Twilio], LLM provider, scheduling [e.g., Cal.com], email/CRM or field-service software [e.g., ServiceTitan, Jobber, Housecall Pro]. A current list is available on request.
- Retention: per the company's instructions; default [90 days for recordings, life of contract for job-request records]. Deleted or returned at contract end.
Your choices and rights
- Email: every marketing email has an unsubscribe link. You can also write to [privacy@getintakehoundhome.com].
- Access, correction, deletion: email [privacy@getintakehoundhome.com] and we will respond within the time required by applicable law (for example, 45 days under the California Consumer Privacy Act where it applies). [COUNSEL: confirm which state laws apply at our size; several states have revenue/volume thresholds.]
- No sale of personal information. We do not sell personal information or share it for cross-context behavioral advertising, except as described in "Cookies and advertising" below (if any). [COUNSEL: confirm "sale/share" analysis if ad pixels are enabled.]
- Global Privacy Control: we honor GPC browser signals as an opt-out where required.
Security and retention
We use reputable service providers with encryption in transit. We keep waitlist data until you unsubscribe or ask us to delete it, or until [RETENTION PERIOD, e.g., 24 months] after the test ends, whichever comes first.
Children
This site is not directed to children under 18 and we do not knowingly collect their information.
Changes
We will post changes here and update the effective date. Material changes will be emailed to people on our list.
Contact
[privacy@getintakehoundhome.com] · [MAILING ADDRESS]